Last Updated: [30/06/2026]

Thank you for shopping with [ Softijo ]. We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for details regarding order processing, shipping, delivery, and tracking.

1. Order Processing Time

All orders are processed within [2-3 Business Days] after payment confirmation.

Please note:

• Orders are not processed on Sundays or public holidays.

• During peak seasons, sales events, or holidays, processing times may be slightly longer.

• Customers will be notified if there is a significant delay in processing their order.

2. Shipping Methods Available

We partner with trusted courier and logistics providers to ensure safe and timely delivery of your orders.

Available shipping methods may include:

• Standard Shipping

• Express Shipping (if available)

• Cash on Delivery (COD) (if available)

Shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times vary depending on your location and the selected shipping method.

Domestic Shipping (India)

• Standard Delivery: [7-10 BUSINESS DAYS]

• Express Delivery: [EXPRESS DELIVERY TIMEFRAME] (if applicable)

Delivery times are estimates and may vary due to factors beyond our control.

Remote Areas

Deliveries to remote or rural locations may require additional transit time.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

• Delivery location

• Order value

• Package size and weight

• Selected shipping method

Shipping Fees

• Standard Shipping:

• Express Shipping: [EXPRESS SHIPPING COST] (if applicable)

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email

• A tracking number (where available)

• Instructions for tracking your shipment

Customers can use the tracking number provided by the courier partner to monitor the delivery status of their order.

6. Delivery Issues and Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

• Weather conditions

• Public holidays

• Courier service disruptions

• High order volumes

• Customs or regulatory checks (if applicable)

• Incorrect shipping information provided by the customer

We are not responsible for delays caused by third-party shipping providers; however, we will make reasonable efforts to assist customers in resolving delivery-related concerns.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

• Delivery may be delayed.

• Additional shipping charges may apply.

• Orders returned due to incorrect address information may require re-shipment at the customer's expense.

Please contact us immediately if you notice an error in your shipping information after placing an order.

8. Lost, Damaged, or Missing Packages

If your package is lost, damaged, or marked as delivered but not received, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution where possible.

Claims may require supporting documentation such as photographs of damaged items or packaging.

9. International Shipping

International Orders (If Applicable)

We currently:

• [DO SHIP INTERNATIONALLY / DO NOT SHIP INTERNATIONALLY]

If international shipping is available:

• Delivery times vary by destination country.

• Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities.

• International delivery estimates will be provided during checkout when available.

Please note that customs processing times may cause delays beyond our estimated delivery windows.

10. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Business Name: [ Softijo]

Customer Support Email: [prasanjeetbusiness@gmail.com]

Website: [https://arclothes-store.myshopify.com]

We will do our best to assist you and ensure a smooth shopping experience.