Refund policy

Refund & Return Policy

Last Updated: 30 June 2026

At [Softijo], we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

The following items are not eligible for return:

  • Used or damaged products caused by the customer.

  • Personalized or customized items.

  • Clearance or final sale items.

  • Hygiene-related products that have been opened (where applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Not show signs of damage caused by misuse or improper handling.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within [7 DAYS] of receiving the order.

Return requests submitted after this period may not be accepted.

To initiate a return, please contact us at:

Email: [prasanjeetbusiness@gmail.com]

Please include:

  • Order number

  • Customer name

  • Product details

  • Reason for return

  • Photos (if applicable)

3. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective item

  • The wrong item

Please notify us within [24 Hours] of delivery.

To help us process your request quickly, please provide:

  • Clear photos of the product

  • Photos of the packaging

  • Order details

After verification, we may offer:

  • A replacement

  • An exchange

  • A full refund

depending on product availability and the nature of the issue.

4. Exchange Policy

We offer exchanges for eligible items subject to stock availability.

Customers may request an exchange for:

  • Size issues

  • Defective products

  • Incorrect products received

Exchange requests must be submitted within [7 DAYS] of delivery.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • An alternative product

  • A refund

at our discretion.

5. Refund Process

Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method whenever possible.

  • Refund requests are typically processed within [ 5-7 Business Days] after approval.

Please note that banks and payment providers may require additional time to reflect the refund in your account.

6. Return Shipping Costs

Customer-Initiated Returns

For returns due to:

  • Change of mind

  • Incorrect size selection

  • Personal preference

the customer may be responsible for return shipping charges.

Company Error Returns

If the return is due to:

  • A defective item

  • A damaged item

  • An incorrect product shipped by us

[Tread Max] will cover the return shipping costs where applicable.

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or worn products

  • Washed garments

  • Products without original tags or packaging

  • Customized or personalized products

  • Gift cards

  • Clearance, sale, or promotional items (unless defective)

  • Items damaged due to customer misuse

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your payment provider or bank.

  3. Contact us if the issue persists.

We will assist in tracking the refund status whenever possible.

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.

Changes will become effective immediately upon posting on our website.

11. Contact Us

For any return, exchange, or refund-related questions, please contact us:

Business Name: [Softijo]

Email: [prasanjeetbusiness@gmail.com]

Website: [https://arclothes-store.myshopify.com]

We are committed to providing fair resolutions and a positive shopping experience for all customers.